#Evaluation and Validation
#Interaction Design
Reimagining MyGate
This project is aimed at transforming the resident experience across gated communities that use MyGate. This initiative rethinks core flows, from entry/exit management to community engagement and services, attempting to make the processes clear and simpler.
Focus
Making everyday resident
interactions seamless
Type
Group Project
Year
2026
Work In Progress
Project Coming Soon
About the project
Redesigning MyGate through heuristic analysis, concept generation, and usability testing to improve usability, flow, and consistency.it there.
MyGate is a centralized community management system for managing community activities like security logs and intercom approvals, helping residents and managers track and manage daily society operations.the country.
By rethinking core flows across entry/exit management, communication, and service interactions, the project aims to make these processes clearer, more intuitive, and easier to navigate. The goal was to reduce friction in frequent, repetitive tasks and create a more seamless and reliable experience for residents.
Process
While the process followed a user-centred and iterative approach, the project placed strong emphasis on evaluating existing experiences before redesign. This involved identifying key task flows based on frequency and impact, conducting heuristic analysis to uncover usability issues, and benchmarking patterns through competitor analysis.
Insights were further structured through personas and task flow mapping, helping prioritise areas with the highest friction. The redesign phase focused on improving information architecture, flow clarity, and interaction consistency, supported by iterative wireframing and concept generation.
The proposed solutions were then validated through usability testing and structured evaluation methods, ensuring improvements in ease of use, clarity, and task completion. This approach ensured that design decisions were not only intuitive, but also tested and grounded in user feedback.
Impact & Relevance
The redesigned flows reduced task time by ~30–60% across most tasks.
Usability testing showed a significant increase in SUS scores, alongside improvements in discoverability, clarity of navigation, and reduced cognitive load. These improvements were driven by addressing core issues such as category confusion, inconsistent hierarchy, and redundant steps. By simplifying structure and improving information visibility, the redesign enabled faster decision-making and reduced uncertainty during everyday interactions.
DISCOVER MORE
Want to check more?
Discover other projects.
Focus
Making everyday resident
interactions seamless
Type
Group Project
Year
2026
#User Interface
#Evaluation and Validation
#Interaction Design
Reimagining MyGate
This project is aimed at transforming the resident experience across gated communities that use MyGate. This initiative rethinks core flows, from entry/exit management to community engagement and services, attempting to make the processes clear and simpler.
Work In Progress
Project Coming Soon
About the project
Redesigning MyGate through heuristic analysis, concept generation, and usability testing to improve usability, flow, and consistency.
MyGate is a centralized community management system for managing community activities like security logs and intercom approvals, helping residents and managers track and manage daily society operations.
By rethinking core flows across entry/exit management, communication, and service interactions, the project aims to make these processes clearer, more intuitive, and easier to navigate. The goal was to reduce friction in frequent, repetitive tasks and create a more seamless and reliable experience for residents.
Process
While the process followed a user-centred and iterative approach, the project placed strong emphasis on evaluating existing experiences before redesign. This involved identifying key task flows based on frequency and impact, conducting heuristic analysis to uncover usability issues, and benchmarking patterns through competitor analysis.
Insights were further structured through personas and task flow mapping, helping prioritise areas with the highest friction. The redesign phase focused on improving information architecture, flow clarity, and interaction consistency, supported by iterative wireframing and concept generation.
The proposed solutions were then validated through usability testing and structured evaluation methods, ensuring improvements in ease of use, clarity, and task completion. This approach ensured that design decisions were not only intuitive, but also tested and grounded in user feedback.
Impact & Relevance
The redesigned flows reduced task time by ~30–60% across most tasks.
DISCOVER MORE